FENCING GUARANTEES:

Complete customer satisfaction is at the forfront of our ethos, thats why Hambledons offer a full 10-year 'repair or replace' guarantee when we source the materials and install fencing projects of all sizes. Although we expect our fences to easily out last 10 years, we feel that this well exceeds the length of time where incorrect installation methods or faulty materials would cause a fence to fail.

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Your 10 year guarantee will be stated on any quote paperwork from us, and on the invoice which will be sent to you when the work has been completed, there is no need to register the guarantee or do anything else. The guarantee is valid for 10 years from the date of the invoice. Please keep the invoice and if you ever need to make a claim, please contact us with a copy of the invoice, we will then arrange to come out and inspect. Should a fault be found with installation or materials then we will repair or replace completely free of charge.

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What the guarantee covers:​

The following types of fencing hold our 10-year guarantee: All closeboard fencing (also known as feather edge or feather board), whether with full timber and/or with concrete components. The vast majority of panel fencing and posts, picket, palisade, post & rail fencing, hit & miss fencing, agricultural fencing, chainlink fencing, and composite fencing. Other types of fencing may be covered, depending on the project required - feel free to contact us to book a free site survey and quote.

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Fungal decay, insect attack, manufacturing defects, or installation defects.

Other issues that render the product ​“not fit for purpose”. “Not fit for purpose” means the product is no longer able to perform the function it was intended for, so a degree of degradation might be acceptable if the product can still perform its function.

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What the guarantee does not cover:

The purpose of our guarantee is to cover you, the customer, against incorrect installation methods and/or faulty products. Therefore, for the avoidance of doubt, the following is excluded from the guarantee:

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Some panel fencing, for example trellis and lap panels, we find that although these come pressure treated and therefore generally should last over 10 years, particularly in sheltered spots, they are just too flimsy, as reflected in their price.

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Sun bleaching, colour fade or variations. Natural splits and ​“shakes”, twisting, warping, shrinkage, swelling, peeling, raised grain. Non-decaying mould /algae.

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Land slide/subsidence within an area of 2 metres from any part of the fence. Supporting ground to be compromised, for example – Ground excavation for a landscaping project or building project within an area of 2 metres from any part of the fence. A neighbour or customer has used the fence to retain ground, any change to the original finished ground height at completion of work would fall under this category.

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Fence is used as supporting structure – for example – climbing plants and trees, washing lines, lean-to. Damage by a third-party person or object, tampering, heavy impact, mis-use, or use for a function that the product was not originally intended for.​​

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Extreme weather (Relating to wind and floods). This would be announced by the Met Office Weather - winds recorded in the area over 70mph or flooding/heavily saturated areas where there is sitting water above ground level for prolonged periods (unless concrete components are used).​

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Tree roots/tree growth/hedge roots/hedge growth – The growth of trees/hedge and the roots from trees are impossible to manage.